I'm not in San Francisco – how can I get one of your indoor plants?
We deliver the plants ourselves to make sure they make it to you in the best condition possible. We're currently only delivering in San Francisco (and in surrounding cities with orders of $250 or more) but are planning on expanding to the rest of the Bay Area and beyond. Stay tuned!
Can I get this plant as a gift for someone else?
Sure! Just put in the recipient's address for shipping and write a note for them when checking out.
How will plants be delivered?
You pick a delivery date and time that works for you during the checkout process on our site. Our team will prepare the plants and deliver it to your home or office on the specified date, and also set it up for you in your home if desired. Delivery is included for free with all plants!
What is your 30-day guarantee all about?
We want to assure you that anyone can be a successful plant owner. Our plants are all easy to care for and come with foolproof care instructions. It takes a little practice to develop a green thumb, but if for any reason the plant dies within your first 30 days or you're just not happy with it, we'll replace it free of charge! Send us an email at firstname.lastname@example.org to process any returns or exchanges. (Note that this guarantee only covers plants purchased via this website, as custom orders are governed by the Terms included with your invoice.)
Why do my pot and plant look different than on the website?
Naturally, no two plants are exactly alike. Although we make the best attempt to get you a plant that's as close to the pictures as possible, there will always be variations – that's what makes the plant uniquely yours! As for our pots, the ceramic ones are made by hand from clay so consider any differences or imperfections as part of the charm. We will always make every effort to get you the exactly the product you see on our website.
What if I have a question about my plant or my order?
We choose to sell plants that are particularly easy to care for, so take note of the light and water conditions described on each plant's page and see if it matches the conditions you can provide it. Often our plants are tolerant of a wide range of conditions and you can just pick a plant based on aesthetics alone.
How will I know how to take care of my plant?
We include detailed care instructions with each plant and make it really easy to understand what your plant needs in terms of light, water, humidity, etc. And if you ever have any question not covered in the instructions, feel free to send us a message at email@example.com
What if something goes wrong with the plant?
Plants experience ups and downs (just like us!) and most problems can be fixed if detected in time. Make sure your plant is getting the amount of light and water as described on your care card, and that it has not been subjected to extreme temperature conditions or regular drafts of wind. If you need help diagnosing the issue, send us an email at firstname.lastname@example.org and we'll help!
Are your plants safe for pets and children?
Most plants are totally safe to the touch for pets and children. Some plants may irritate the stomach if ingested in large quantities by a pet, and we note this on the plant's page before buying it. Generally we recommend keeping all plants out of immediate reach of pets and children.
What if I travel somewhere – will my indoor plants die?
Not necessarily, especially if you plan ahead a bit. If you're going away for a week or less, there should be no problem if you soak the soil in advance. And if you're going away for longer check out our blog post or send us an email at email@example.com and we'll give you instructions for prepping your plant for the long haul.