GUARANTEE
Living plants are perishable and will react to changing conditions. They will go through a period of adjustment as
they settle from their journey to you and into their new homes.
Our quality selection process and Plant Doctor support guarantee that your plant will survive and thrive through this
adjustment period. If your plant dies within the first 45 days of arrival, we'll replace it for you.
The requirements for a replacement are the following:
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If you notice any issues with your plant within the first 45 days of arrival, contact our Plant Doctor team with
images and a description of ailments using your account
https://www.leonandgeorge.com/account/plant-doctor. They will help diagnose what's going on and prescribe recommended adjustments.
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Despite the adjustments and best efforts of care, if your plant dies within this adjustment period, we'll
send you a replacement.
- Ailments must not be due to mistreatment or neglect as determined by the Plant Doctor
- Limit of one replacement per plant ordered
- Replacements will incur a shipping or delivery fee equal to the original cost at checkout.
Characteristics seen within 45 days that qualify for replacement:
- The plant arrives dead1
- The plant is distressed and is showing excessive damage due to transit
- The foliage is showing largely discolored areas on more than 40% of the plant
- The plant loses more than 40% of its leaves
- The plant arrives with insects
If your plant meets the requirements above, you can
submit a claim for your 45 Day Guarantee here.
Living plants are meant to be appreciated for their overall shape and beauty. Characteristics not eligible for
replacement:
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Normal characteristics of living plants: brown tips and edges on less than 20% of leaves, loss of less than 10% of
overall foliage, blemishes that are natural to the plant and not due to improper wrapping or packaging.
- Plants that arrive leaning and can easily be straightened by compressing the soil
- Aesthetics that can be easily removed or trimmed and are not indicative of the plant's immediate decline.
Outside of this adjustment period, if you'd simply like to change your plant for a new one, they can be purchased
without the ceramic pot directly on the website by selecting the “No Pot” option. If a product is disposed of before a
resolution is confirmed, any option for a replacement or compensation will be nullified.
If a product is disposed of before a resolution is confirmed, any option for a replacement or compensation will be nullified.
1 How do I know if my plant is dead?
Leaf drop is not a sign of a dead or dying plant, and it is not uncommon for plants to lose leaves during periods of transition, whether that’s transitioning to a new home or from season to season. To determine if a plant is still alive, scratch a trunk or stem at the base of the plant with something sharp like a coin or your fingernail. If the tissue below is green-tinged and damp, your plant is alive and will continue to sprout new fronds. If it is difficult to scratch, and only shows signs of dried black or brown tissue below, the plant is dead.
