PLANT GUARANTEES
At Léon & George, we understand the importance of bringing life and vitality
into your home with living plants. And
while these beautiful greens are naturally perishable and may require a short
period of adjustment to their new
surroundings, we're committed to ensuring happiness with your new plant.
That's why we offer two layers of guarantee
to provide you with the ultimate peace of mind and the best customer
experience possible.
45-day plant Acclimation Guarantee
Our quality selection process and Plant Doctor support guarantee that your
plant will survive and thrive through this
adjustment period. If your plant dies within the first 45 days of arrival,
we'll replace it for you free of charge.
To qualify for a replacement, you must fulfill the following:
-
If you notice any issues with your plant within the first 45 days of
arrival, contact our Plant Doctor team with
images and your observations using your account
https://www.leonandgeorge.com/account/plant-doctor.
They will help diagnose any potential ailments and recommend adjustments.
-
Despite the adjustments and best efforts of care, if your plant dies
within this adjustment period, we'll send you
a replacement.
- Ailments must not be due to mistreatment or neglect as determined by the
Plant Doctor
- Limit of one replacement per plant ordered
If your plant arrives dead or severely damaged, you can
submit a
claim for damaged orders here.
Characteristics seen within 45 days that qualify for replacement:
-
The plant arrives dead1
- The plant is distressed and is showing excessive damage due to transit
- The foliage is showing largely discolored areas on more than 75% of the
plant
- The plant loses more than 75% of its leaves
- The plant arrives with insects
If your plant meets the requirements above, you can
submit a
claim for your 45 Day Guarantee here.
Living plants are meant to be appreciated for their overall shape and beauty.
Characteristics not eligible for
replacement:
-
Normal characteristics of living plants: brown tips and edges on less than
20% of leaves, loss of less than 10% of
overall foliage, blemishes that are natural to the plant and not due to
improper wrapping or packaging.
- Plants that arrive leaning and can easily be straightened by compressing
the soil.
- Aesthetics that can be easily removed or trimmed and are not indicative
of the plant's immediate decline.
- The plant has been removed from its original nursery container and/or
repotted to a different container.
If a product is disposed of before a resolution is confirmed, any option
for a replacement or compensation will be
nullified.
12-month extended plant guarantee
Our 12-month Extended Guarantee has got you covered. Whether you're moving,
traveling, or have a guest who doesn't
properly care for your plants, we'll ensure you have healthy and vibrant
greenery.
Beyond 45 days and up to 12 months from the plant's arrival, if your plant's
health has significantly declined, Léon &
George customers can benefit from a 50% discount to apply towards the purchase
of a replacement of the same plant.
- Recipient must be the same from the original order
- The 50% discount only applies towards replacements of the same plant
from your original order
- The discount applies only towards the plant and does not include a new
ceramic pot or accessories
- Shipping is not included
- Discount cannot be combined with any other offers, promotions, or trade
discounts
- Limit of one replacement per plant from the original order
- Discounted replacement cannot be applied towards a plant that has
already been replaced under one of our
guarantees
- Valid period is for up to 12 months from the date your order arrived
To take advantage of this Extended Guarantee,
please submit
a claim here, and we'll get back to you with a link to purchase your
replacement.
1 How do I know if my plant is dead?
Leaf drop is not a sign of a dead or dying plant, and it is not uncommon for
plants to lose leaves during periods of
transition, whether that's transitioning to a new home or from season to
season. To determine if a plant is still
alive, scratch a trunk or stem at the base of the plant with something sharp
like a coin or your fingernail. If the
tissue below is green-tinged and damp, your plant is alive and will continue
to sprout new fronds. If it is difficult
to scratch, and only shows signs of dried black or brown tissue below, the
plant is dead.
