- If you notice any issues with your plant within the first 45 days of arrival, contact our Plant Doctor team with images and your observations using your account https://www.leonandgeorge.com/account/plant-doctor. They will help diagnose any potential ailments and recommend adjustments.
- Despite the adjustments and best efforts of care, if your plant dies within this adjustment period, we'll send you a replacement.
- Ailments must not be due to mistreatment or neglect as determined by the Plant Doctor
- Limit of one replacement per plant ordered
At Léon & George, we understand the importance of bringing life and vitality into your home with living plants. And while these beautiful greens are naturally perishable and may require a short period of adjustment to their new surroundings, we're committed to ensuring happiness with your new plant. That's why we offer two layers of guarantee to provide you with the ultimate peace of mind and the best customer experience possible.
45-day plant Acclimation Guarantee
Our quality selection process and Plant Doctor support guarantee that your plant will survive and thrive through this adjustment period. If your plant dies within the first 45 days of arrival, we'll replace it for you free of charge.
To qualify for a replacement, you must fulfill the following:
If your plant arrives dead or severely damaged, you can submit a claim for damaged orders here.
Characteristics seen within 45 days that qualify for replacement:
- The plant arrives dead1
- The plant is distressed and is showing excessive damage due to transit
- The foliage is showing largely discolored areas on more than 75% of the plant
- The plant loses more than 75% of its leaves
- The plant arrives with insects
If your plant meets the requirements above, you can submit a claim for your 45 Day Guarantee here.
Living plants are meant to be appreciated for their overall shape and beauty. Characteristics not eligible for replacement:
- Normal characteristics of living plants: brown tips and edges on less than 20% of leaves, loss of less than 10% of overall foliage, blemishes that are natural to the plant and not due to improper wrapping or packaging.
- Plants that arrive leaning and can easily be straightened by compressing the soil.
- Aesthetics that can be easily removed or trimmed and are not indicative of the plant's immediate decline.
- The plant has been removed from its original nursery container and/or repotted to a different container.
If a product is disposed of before a resolution is confirmed, any option for a replacement or compensation will be nullified.
12-month extended plant guarantee
Our 12-month Extended Guarantee has got you covered. Whether you're moving,
traveling, or have a guest who doesn't
properly care for your plants, we'll ensure you have healthy and vibrant
Beyond 45 days and up to 12 months from the plant's arrival, if your plant's health has significantly declined, Léon & George customers can benefit from a 50% discount to apply towards the purchase of a replacement of the same plant.
- Recipient must be the same from the original order
- The 50% discount only applies towards replacements of the same plant from your original order
- The discount applies only towards the plant and does not include a new ceramic pot or accessories
- Shipping is not included
- Discount cannot be combined with any other offers, promotions, or trade discounts
- Limit of one replacement per plant from the original order
- Discounted replacement cannot be applied towards a plant that has already been replaced under one of our guarantees
- Valid period is for up to 12 months from the date your order arrived
To take advantage of this Extended Guarantee, please submit a claim here, and we'll get back to you with a link to purchase your replacement.
1 How do I know if my plant is dead?
Leaf drop is not a sign of a dead or dying plant, and it is not uncommon for plants to lose leaves during periods of transition, whether that's transitioning to a new home or from season to season. To determine if a plant is still alive, scratch a trunk or stem at the base of the plant with something sharp like a coin or your fingernail. If the tissue below is green-tinged and damp, your plant is alive and will continue to sprout new fronds. If it is difficult to scratch, and only shows signs of dried black or brown tissue below, the plant is dead.