It is our mission to provide the very best in product and service. Here is information on policies related to returns and exchanges. Please note that this policy only applies for orders placed through this website, and custom orders are subject to different terms.
Living plants are perishable and will react to changing conditions. They will go through a period of adjustment as they settle from their journey to you and into their new homes. Through our quality selection process and plant doctor support, we guarantee that your plant will survive and thrive through this adjustment period. If your plant dies within the first 45 days of arrival, we’ll replace it for you. The requirements for replacement are the following:
Typical characteristics seen within 45 days that require a replacement:
Despite our best efforts to protect plants with careful packaging, they are placed in the temporary care of logistics services such as UPS to ensure a safe delivery. On occasion, packages are mishandled or exposed to extreme weather conditions. This can lead to broken ceramics or plants arriving in bad shape. If this happens to you, don't worry, we'll make it right. Contact us at email@example.com with your order number and images of what you received and we'll arrange a replacement.
Due to the perishable nature of living plants and their susceptibility to variable conditions, returns and exchanges are not accepted.
Exceptions may be made on a case-by-case basis for large and extra large products delivered via our white-glove service in San Francisco or Los Angeles, and for store credit only. Products must be picked up within 7 days of delivery. All cases will be subject to a 15% restocking fee and the delivery fee paid at the time of purchase. Contact us at firstname.lastname@example.org with your order number and images of the plant’s condition to schedule a pickup.
Returns and exchanges of non-perishable items such as ceramics and accessories are accepted if processed within 5 days of arrival. Product must be secured and returned in its original packaging, and a shipping charge of $9.95 per product will be deducted from your refund. Shipping fees from the original order are non-refundable. Please allow approximately 5-10 days for processing. Contact us at email@example.com with your order number to request a return label.
All of our plant and pot sets are made to order. A member of our team personally selects your plant before cleaning, trimming, and potting it in the ceramic planter you have chosen. Due to the customized and perishable nature of our products, cancellations with a full refund are only accepted within 48 hours of your order date and as long as your order has not already left our facility. Cancellations after this period will be accepted according to the following conditions:
Contact us with any questions at firstname.lastname@example.org and we’ll get back to you within 24-48 hours.
-The Team at Léon & George