Return & Exchange Policy

It is our mission to provide the very best in product and service. Here is information on policies related to returns and exchanges. Please note that this policy only applies for orders placed through this website, and custom orders are subject to different terms.

45-Day Guarantee

Living plants are perishable and will react to changing conditions. They will go through a period of adjustment as they settle from their journey to you and into their new homes. Through our quality selection process and plant doctor support, we guarantee that your plant will survive and thrive through this adjustment period. If your plant dies within the first 45 days of arrival, we’ll replace it for you. The requirements for replacement are the following:

Typical characteristics seen within 45 days that require a replacement:

Normal characteristics of living plants that will not be covered by this guarantee include: brown tips and edges on less than 20% of leaves, loss of less than 10% of overall foliage, blemishes that are natural to the plant and not due to improper wrapping or packaging. These blemishes can be easily removed or trimmed and are not indicative of the plant's immediate decline.

Outside of this adjustment period, if you’d simply like to change your plant, additional replacements can be purchased on a case by case basis.

Replacement plants are shipped in their grow pots and will be prepared to fit perfectly in your ceramic planter.

Damaged Goods

Despite our best efforts to protect plants with careful packaging, they are placed in the temporary care of logistics services such as UPS to ensure a safe delivery. On occasion, packages are mishandled or exposed to extreme weather conditions. This can lead to broken ceramics or plants arriving in bad shape. If this happens to you, don't worry, we'll make it right. Contact us at hello@leonandgeorge.com with your order number and images of what you received and we'll arrange a replacement.

Returns & Exchanges of Live Plants

Due to the perishable nature of living plants and their susceptibility to variable conditions, returns and exchanges are not accepted.

Exceptions may be made on a case-by-case basis for large and extra large products delivered via our white-glove service in San Francisco or Los Angeles, and for store credit only. Products must be picked up within 7 days of delivery. All cases will be subject to a 15% restocking fee and the delivery fee paid at the time of purchase. Contact us at hello@leonandgeorge.com with your order number and images of the plant’s condition to schedule a pickup.

Purchases made with a discount or promotional code are final sale, no returns or exchanges.

Returns & Exchanges of Non-Perishable Items

Returns and exchanges of non-perishable items such as ceramics and accessories are accepted if processed within 5 days of arrival. Product must be secured and returned in its original packaging, and a shipping charge of $9.95 per product will be deducted from your refund. Shipping fees from the original order are non-refundable. Please allow approximately 5-10 days for processing. Contact us at hello@leonandgeorge.com with your order number to request a return label.

Purchases made with a discount or promotional code are final sale, no returns or exchanges.

Cancellations

All of our plant and pot sets are made to order. A member of our team personally selects your plant before cleaning, trimming, and potting it in the ceramic planter you have chosen. Due to the customized and perishable nature of our products, cancellations with a full refund are only accepted within 48 hours of your order date and as long as your order has not already left our facility. Cancellations after this period will be accepted according to the following conditions:

Undeliverable Packages

Guarantees are only extended to correctly addressed orders. Due to the perishable nature of living plants, we cannot guarantee the condition of your package if the delivery service is rerouted, if the package is rejected or if the recipient is unavailable to receive the package after multiple attempts.

Tracking is sent after your order has left our warehouse. If you have sent a gift, we kindly encourage you to nudge your recipient to look out for the package.

Questions

Contact us with any questions at hello@leonandgeorge.com and we’ll get back to you within 24-48 hours.

Thank you!
-The Team at Léon & George

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