We hope you are happy with your new greens or accessory! However, if you are not completely satisfied with your purchase, please see below for more information on our return policy. Note that this policy only applies for orders placed through this website, and custom orders are subject to different terms.
Returns and exchanges are handled on a case-by-case basis, with the exception of our 30-Day Guarantee for plants, detailed below. Our goal is to ensure customer satisfaction, so if you are not happy with the order you received, please contact us right away at firstname.lastname@example.org and we'll do our best to make it right. Note that any returns or exchanges may be subject to a restocking and shipping/delivery fee.
If the plant dies within the first 30 days that you have it, and it is not due to negligence of care, we'll replace it! There may be a delivery fee equal to the original delivery fee charged. Please contact us at email@example.com to arrange a replacement.
Despite our best efforts to protect plants with the safest of packaging, they are placed in the temporary care of services such as UPS to ensure a safe delivery. On occasion, packages are mishandled and may cause delicate orders to arrive broken. If this happens, don’t worry. Contact us right away at firstname.lastname@example.org to arrange a replacement.
If you have any questions concerning our return policy, please contact us at email@example.com
-The Team at Léon & George