It is our mission to provide the very best in product and service. Here is information on policies related to returns and exchanges. Please note that this policy only applies for orders placed through this website, and custom orders are subject to different terms.
If your plant dies within the first 30 days of arrival, and it's not due to negligence of care, we'll replace it. Contact us at firstname.lastname@example.org with your order number and images of your plant. Additional replacements can be purchased on a case by case basis.
Despite our best efforts to protect plants with careful packaging, they are placed in the temporary care of services such as UPS to ensure a safe delivery. On occasion, packages are mishandled or exposed to extreme weather conditions. This can lead to broken ceramics or plants arriving in bad shape. If this happens to you, don't worry, we'll make it right. Contact us at email@example.com with your order number and images of what you received and we'll arrange a replacement.
Returns and exchanges are not accepted at this time, with the exception of products delivered via our white-glove delivery service in San Francisco or Los Angeles. Exceptions may be made on a case-by-case basis for store credit only and all cases will be subject to a restocking and shipping/delivery fee. For the fastest response, email us at firstname.lastname@example.org with your order number and images of the product received.
All of our plant and pot sets are made to order. A member of our team personally selects your plant before cleaning, trimming, and potting it in the ceramic planter you have chosen. Due to the customized and perishable nature of our products, cancellations with a full refund are only accepted within 48 hours of placing your order.
If you have any questions concerning our return policy, please contact us at email@example.com
-The Team at Léon & George