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Return & Exchange Policy

We hope you are happy with your new greens or accessory! However, if you are not completely satisfied with your purchase, you may return it to us for a refund or an exchange. Please see below for more information on our return policy. Note that policy only applies for orders placed through this website, and custom orders are subject to different terms.

Returns

All returns and exchanges must be completed within 7 days of the date of receiving the product, with the exception of our 30-Day Guarantee for plants, detailed below.

Return Process

To return an item, please contact us at hello@leonandgeorge.com.

If your order was locally delivered, you can schedule a pickup or you can choose to drop off at our facility. If you want us to pick up your return, then there will also be a delivery fee equal to the original delivery fee charged.

If your order was shipped, you will need to ship the product back to us in the original packaging.

Please note that a 15% restocking fee (of the full price of the product, before discounts) will be charged for all returns and exchanges. This helps cover the costs we incur when an item is returned or exchanged.

After receiving your return and inspecting the condition of your item (product must be in the same condition as when it arrived to you), we will process your refund or schedule an exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. We will notify you by email when it has been processed.

Exception

30-Day Guarantee

If the plant dies within the first 30 days that you have it, and it is not due to negligence of care, we'll replace it! There may be a delivery fee equal to the original delivery fee charged. Please contact us at hello@leonandgeorge.com to arrange a replacement.

Damaged Goods

Despite our best to protect the plant with the safest of packaging, it is placed in the temporary care of services such as UPS to ensure a safe delivery. On occasion, packages are poorly mishandled and may cause delicate orders to arrive broken. If this happens, don’t worry. Contact us right away at hello@leonandgeorge.com to arrange a replacement.

Questions

If you have any questions concerning our return policy, please contact us at hello@leonandgeorge.com

Thank you!
-The Team at Léon & George

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