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Shipping
How are your plants packaged for shipping?
We take great care in packaging each and every plant set to ensure it arrives in pristine condition. Our innovative, custom packaging allows us to not only protect our delicate ceramic planters but also any variety of living greenery. During winter months, we use insulating materials to protect foliage and roots, and in summer, we wrap plants to boost humidity inside their box. Unboxing is easy and delightful, just ~~ask any of our customers~~!
Ordering extra large plant sets for shipping? Please note that extra large plant sets are sent in two separate parcels. One parcel contains the plant, secure within its plastic nursery pot. The second parcel contains the ceramic pot and wood stand, if applicable. Shipments are carefully timed to ensure that both parcels are received simultaneously, and tracking is provided as soon as the parcels ship.
Can you ship to a P.O. Box?
We do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
How long does shipping take?
All plants ship from our greenhouse in Southern California.
Processing time is 1-3 days.
During extreme weather conditions, orders going to the East Coast will ship on the following Monday or Tuesday after the order is placed to ensure the safest and most efficient travel time.
Ground transit time is 1-4 days depending on your location.
You will receive a tracking number once your order ships. Keep in mind that items in the same order may ship separately with separate tracking numbers.
Do you ship to Hawaii or Alaska?
Yes, we do!
Shipping is taking longer than expected, will my plant survive?
Yes, plants are incredibly resilient. We've tested for shipping delays, extra time in darkness, and plant health over time. The plants remained in great condition.
Will you ship my plants during winter?
We take extra precautions to make sure your order arrives in the best condition. This includes monitoring weather conditions, adding extra layers of protection to packages, and minimizing potential exposure to extreme cold.
Orders shipping to the East Coast may be held to ship on Mondays and Tuesdays to ensure the shortest transit time possible. In cases of extreme weather, we may hold your order until conditions improve. In these cases, you will be notified of the delay and the new projected ship date. Our 45 Day Guarantee is here for you and damages sustained by cold weather during transit or delivery will be promptly addressed by our team.
Why has my order not yet shipped?
Leon and George reserves the right to hold orders in the event of inclement weather or similar delays. If shipping the plant within its estimated timeframe will damage the plant, we will notify you directly with new processing and delivery date.
The status of my shipment is “out for delivery.” When will I receive my package?
Typically, UPS drivers can deliver as late as 8 p.m. During the holiday season, our drivers may deliver even later.
If UPS is unable to deliver a package that shows a status of "out for delivery," UPS will attempt delivery on the next business day.
Please note that UPS is unable to contact the drivers to provide an estimated delivery time
How long will my preorder item(s) take to ship?
Items on pre-order will ship on or before the estimated shipping date listed in your confirmation email receipt. Orders containing multiple items will be shipped all together in an effort to be mindful of our carbon footprint.
When will my indoor plants be shipped from Léon & George?
Wondering when you'll receive your lush indoor plants from Léon & George? We understand your eagerness! Here's what you need to know about our plant delivery process:
Processing Time: We swiftly process orders within 1-3 business days. This excludes weekends and holidays. Rest assured, we're as excited as you are to get these green beauties to your doorstep!
Standard Shipping: Once dispatched, your plants will travel safely and swiftly, usually arriving within 2-5 business days. We ensure each plant is packaged meticulously for transit.
Faster Options: In a rush to add greenery to your space? Opt for our Express Shipping or Overnight Shipping on eligible products. For urgent deliveries, Overnight Shipping is your best bet, available for orders placed before noon PST.
Weather-Considerate Shipping: We're proactive about your plants' well-being. We adjust shipping schedules during extreme weather, especially for destinations like the East Coast. Orders are sent the following Monday or Tuesday to avoid weekend delays. Why? Because we prioritize the safe and healthy arrival of your plants, minimizing risks like weather-related damage.
Express Upgrades: Sometimes, we'll upgrade your shipping to Express at no extra cost, ensuring your plants arrive impeccable, especially during harsh weather conditions.
Stay tuned for your shipping confirmation with tracking details. We're committed to delivering top-quality indoor plants right to your door with care and efficiency.
How much does shipping cost?
Standard shipping starts at $5.