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Privacy Policy
At Léon & George, we prioritize your privacy and are committed to maintaining the trust and confidence of our customers and visitors to our website. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.
Collection of Routine Information
We collect general and routine information about all visitors to our site. This includes details such as IP addresses, browser types (e.g., Chrome, Firefox), timestamps, and referring websites. Such data is not used to identify you personally; instead, it's gathered for the sole purpose of managing our website's functionality, improving your online experience, and understanding how our visitors navigate through our content. This information helps us to tailor and enhance our website, ensuring we deliver the best possible service and product offerings relevant to our customers.
Our Commitment to Your Privacy
Your privacy is of utmost importance to us. Léon & George does not sell, rent, or otherwise share your personal information with third parties for marketing purposes. The data we collect is solely used to enhance your experience with us and to make our service offerings more relevant to you. We believe in collecting only the information necessary to provide our services to you and to communicate with you about the same. Our team is dedicated to keeping your personal and payment information secure and processes data with your privacy in mind.
Cookies
Our website utilizes cookies to enhance your browsing experience by storing information about your preferences and visit history. These cookies play a crucial role in customizing content and ensuring our service aligns with your needs and interests. A significant aspect of our personalized service is our ability to offer products, specifically plants, that we can deliver to your location. Due to the nature of our products, shipping options may vary based on the destination. In certain locations, traditional shipping carriers like FedEx or UPS might not be feasible for delivering our delicate and premium plants.
To address this, we employ the use of local delivery services, utilizing drivers who specialize in the careful handling and transportation of plants. This method ensures that your selected plants arrive in pristine condition, ready to enhance your space. However, to effectively implement this tailored delivery approach, we require an understanding of your city-level location. This information, derived from cookies, allows us to present you with a curated selection of plants that are not only suited to your environment but are also available for delivery through the appropriate channels.
Rest assured, the use of this location data is strictly for the purpose of improving your shopping experience by accurately determining the logistics of delivery. It enables us to streamline our operations and provide you with the best possible service, ensuring that the beauty of nature arrives at your doorstep with ease and efficiency. Your privacy and data security remain paramount, and we are committed to using this information responsibly and in accordance with our privacy policy.
List of cookies we use
| Name | Domain | Description |
| TawkConnectionTime | .leonandgeorge.com | chat |
| Tawk_XXXXXXXXXXX | .leonandgeorge.com | chat |
| _ceir | .leonandgeorge.com | Crazy Egg |
| _ga | .leonandgeorge.com | Google analytics |
| _gid | .leonandgeorge.com | Google analytics |
| commercejs_cart_id | www.leonandgeorge.com | Chec.io |
| connect.sid | www.leonandgeorge.com | Session identifier |
| isModalDisplayed | www.leonandgeorge.com | Popup signup newsletter |
| mp_XXXXXXX_mixpanel | .leonandgeorge.com | Mixpanel data analytics |
| mp_mixpanel__c | .leonandgeorge.com | Mixpanel data analytics |
| referrer | www.leonandgeorge.com | Google tracking |
| lgWishlist | .leonandgeorge.com | Wishlist preferences |
| __kla_id | .leonandgeorge.com | Klaviyo identifier |
| userCity | www.leonandgeorge.com | User's city |
| userCountry | www.leonandgeorge.com | User's country |
| userMarket | www.leonandgeorge.com | Market segment of the user |
| userLocation | www.leonandgeorge.com | User's city and state |
| userFullLocation | www.leonandgeorge.com | Detailed user location |
| userState | www.leonandgeorge.com | User's state |
| hasLocation | www.leonandgeorge.com | Flag for location availability |
| ABCartVariant | www.leonandgeorge.com | A/B testing for cart behavior |
| lg-browser | www.leonandgeorge.com | User's browser information |
| isLocationBarDisplayed | www.leonandgeorge.com | Flag for location bar display status |
| _ga_MV4ZBMQSBH | .leonandgeorge.com | Google Analytics specific anonymous identifier |
| _gcl_au | .leonandgeorge.com | Google AdSense tracking |
| _vis_opt_s | Used by Visual Website Optimizer to determine if the visitor is part of a designated test. | |
| _vis_opt_test_cookie | Tests if cookies are enabled to provide appropriate user experience. | |
| _vwo_ds | Tracks visitors for A/B testing to ensure a consistent experience. | |
| _vwo_uuid | Generates a unique ID for every visitor, enabling the analysis of website usage. | |
| _vwo_uuid_v2 | Enhanced version of the _vwo_uuid cookie that provides additional segmentation and analysis capabilities. |
Third party services
Google: Website's Traffic.
| Name | Domain |
| 1P_JAR | .google.fr |
| 1P_JAR | .google.com |
| AID | .google.com |
| APISID | .google.fr |
| APISID | .google.com |
| CONSENT | .google.fr |
| HSID | .google.fr |
| HSID | .google.com |
| NID | .google.fr |
| NID | .google.com |
| OTZ | www.google.com |
| SAPISID | .google.fr |
| SAPISID | .google.com |
| SID | .google.fr |
| SID | .google.com |
| SIDCC | .google.com |
| SSID | .google.fr |
| SSID | .google.com |
| _ga | www.google.com |
Doubleclick: Website's Traffic.
| Name | Domain |
| DSID | .doubleclick.net |
| IDE | .doubleclick.net |
Facebook: Website's Traffic
https://securehomes.esat.kuleuven.be/~gacar/fb_tracking/
| Name | Domain |
| com | .facebook.com |
Tiktok: Website's Traffic
https://ads.tiktok.com/i18n/official/policy/privacy
| Name | Domain |
| com | .tiktok.com |
Pinterest: Conversion tracking from Pinterest.
| Name | Domain |
| _auth | .pinterest.com |
| _b | .pinterest.com |
| _pinterest_ct_rt | ct.pinterest.com |
| _pinterest_pfob | .pinterest.com |
| _pinterest_sess | .pinterest.com |
Tawk
Tawk is a chat service we use to receive inbound email or directly chat online with visitors
| Name | Domain |
| __cfduid | .tawk.to |
Cloudflare
Cloudflare provides a range of security services to enhance the safety and performance of our website. It acts as a web application firewall (WAF), protecting our site from malicious traffic and attacks without compromising user experience. Cloudflare's services help in speeding up web page load times, reducing bandwidth usage, and blocking threats before they reach our site.
https://www.cloudflare.com/privacypolicy/
SMS
The website utilizes cookies to monitor the items you add to your shopping cart, including instances when you have abandoned your cart. This information aids in determining the appropriate times to send cart reminder messages via SMS. Additionally, our system tracks which products you have browsed and identifies when you initiate the checkout process. This enables us to provide a more personalized shopping experience and to send tailored communications regarding your potential purchases.
Advertisement and Other Third Parties
Advertising partners and other third parties may use cookies, scripts and/or web beacons to track visitors activities on this website in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies. This website has no access or control over these cookies, scripts and/or web beacons that may be used by third parties. Learn how to opt out of Google’s cookie usage, learn more about Facebook Data Policy and TikTok Data Policy.
Links to Third Party Websites
We have included links on this website for your use and reference. we are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these websites may differ from our own.
Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 07/01/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Information
For any questions or concerns regarding the privacy policy, please send us an email to [email protected].