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Orders & Shipping

Can sales promotions be retroactively applied?

No, promotions are set for determined periods of time and may not be retroactively applied to orders placed prior to the promotion's announcement.

When can I expect to receive my plants?

Orders are processed within 3-5 business days, excluding Fridays, weekends, and holidays. Transit time is between 2-5 business days once your order ships. Please note that during extreme weather conditions, orders going to the East Coast will ship on the next Monday or Tuesday after the order is processed. We do this to ensure the most efficient travel time and to avoid transit over the weekend, as weekend delays in extreme weather conditions may cause damage. When necessary, we will upgrade your order to 3 day select shipping to ensure it arrives in absolute perfect condition. We appreciate your patience, as the weather is beyond our control!

For California residents ordering via our White Glove delivery service, you may select your delivery date and time at check out. In the Los Angeles area and Southern California, we deliver on Wednesdays, Fridays, and Sundays. In San Francisco, we deliver on Tuesdays and Wednesdays.

What precautions are taken during delivery, due to Covid-19?

We are currently offering contactless delivery for in San Francisco Bay Area and Southern California. Choose your delivery date and time at check out, and our team will deliver your plants to your front door. Should you need additional assistance, simply let us know before your delivery by emailing hello@leonandgeorge.com.

How long will my preorder item(s) take to ship?

Items on pre-order will ship on or before the estimated shipping date listed in your confirmation email receipt. Orders containing multiple items will be shipped all together in an effort to be mindful of our carbon footprint.

What is the status of my order?

You can check your order’s status by heading to My Account and selecting the correct order. You can also find more information in the confirmation email receipt sent to you at the time of your order. If you did not receive a confirmation email, check your spam folder or contact us at hello@leonandgeorge.com. We’re happy to help!

Shipping is taking longer than expected, will my plant survive?

Yes, plants are incredibly resilient. We've tested for shipping delays, extra time in darkness, and plant health over time. The plants remained in great condition.

The status of my shipment is “out for delivery.” When will I receive my package?

Typically, UPS drivers can deliver as late as 8 p.m. During the holiday season, our drivers may deliver even later.

If UPS is unable to deliver a package that shows a status of "out for delivery," UPS will attempt delivery on the next business day.

Please note that UPS is unable to contact the drivers to provide an estimated delivery time

How much does local delivery cost?

Doorstep or in-home delivery is available in Southern California and the San Francisco Bay Area. Delivery fees range on average between $29-$149, but ultimately depends on the location and size of your order. Enter your address at checkout to see the final cost of delivery. 

How much does shipping cost?

Standard shipping starts at $9. 

Plant sets are individually prepared, wrapped and packaged to ensure a safe journey.

Take advantage of bulk shipping — the more items you have, the cheaper your shipping cost per item.

Doorstep or in-home delivery is available in the San Francisco Bay Area and Los Angeles area. Delivery fees start at $39 and are calculated based on distance.

My building requires a certificate of insurance (COI) for any delivery, do you provide that document?

Yes, If you need a COI for the plant delivery, let us know in the delivery instructions at the checkout step, and we'll make sure to get that on time for you.

Can I reschedule my delivery time?

Of course! We ask that you give us at least 48 hours notice when making any changes to your order so that we can alert our delivery team. Please email hello@leonandgeorge.com with your requested change.

Where do you deliver? What if my city is not listed?

We deliver to cities nationwide! Select your delivery city at the top of any Léon & George webpage to see what's available in your area. Our California-based team is working hard to perfect our shipping process for the very tall floor plants, but for now, they are only available for delivery to cities in the San Francisco Bay Area and Los Angeles Area.

Why didn't I receive my order confirmation email?

Don't panic! Your order is probably in the works and will be confirmed shortly. Double check your spam folder. The email confirmation is sent from orders@leonandgeorge.com

If you have any questions or concerns about your selections, you can always contact us at hello@leonandgeorge.com and we can resend your confirmation email. In the meantime, check out these delightful plant puns from our friends at Thought Catalog.

What times do you deliver? What if I need a delivery outside of these times?

Deliveries by mail will arrive via UPS Ground within 4-7 days of your order. To avoid having plants cooped up in their boxes for too long, we recommend being available on the day the shipment arrives. You'll receive an alert when your package is shipped, with a link to track the package.

Do you work with businesses?

Yes! Feel free to reach out to hello@leonandgeorge.com, and we can recommend plants and help with the entire process.

If you prefer to make your selection, you can place your order online. If you need a COI for the plant installation, just let us know in the delivery instructions at the checkout step, we provide the certificate within 48hrs.

We also provide monthly maintenance to keep your plants thriving!

Do you ship to Hawaii or Alaska?

Yes, we do!

Can I reschedule my delivery time?

Of course! We ask that you give us at least 48 hours notice when making any changes to your order so that we can alert our delivery team. Please email hello@leonandgeorge.com with your requested change.

Make sure to include your order reference for faster processing.

What can I do if UPS Tracking says that my package is delivered, but I don't have my package?

If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice® ) should indicate where your driver left the package. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office).

Make sure you check the "Detailed View" on the UPS tracking page, there are valuable pieces of information which can help locate the package, the "Proof of Delivery" will also indicate to who the package was left to.

UPS-detailed-view.png

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

Can you ship to a P.O. Box?

We do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Why has my order not yet shipped?

Leon and George reserves the right to hold orders in the event of inclement weather or similar delays. If shipping the plant within its estimated timeframe will damage the plant, we will notify you directly with new processing and delivery date.

How long does shipping take?

All plants ship from our greenhouse in Southern California.

  • Transit time is 1-5 days depending on your location. This time does not include processing time.
  • You will receive a tracking number once your order ships. Keep in mind that items in the same order may ship separately. 
  • During extreme weather conditions, orders going to the East Coast will ship on the following Monday or Tuesday after the order is processed to ensure the most efficient travel time.
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How are your plants packaged for shipping?

We take great care in packaging each and every plant set to ensure it arrives in pristine condition. Our innovative, custom packaging allows us to not only protect our delicate ceramic planters but also any variety of living greenery. During winter months, we use insulating materials to protect foliage and roots, and in summer, we wrap plants to boost humidity inside their box. Unboxing is easy and delightful, just ask any of our customers!

Ordering extra large plant sets for shipping? Please note that extra large plant sets are sent in two separate parcels. One parcel contains the plant, secure within its plastic nursery pot. The second parcel contains the ceramic pot and wood stand, if applicable. Shipments are carefully timed to ensure that both parcels are received simultaneously, and tracking is provided as soon as the parcels ship.

What are my delivery options?

Léon & George offers two forms of delivery: nationwide shipping and our white glove delivery service.*

Nationwide shipping:

  • Plants are carefully wrapped, packaged and shipped via UPS.
  • Innovative packaging that’s fun to unbox.
  • Transit time is 1-5 days depending on your location.

White glove delivery:

  • Available in California.
  • Flat fee delivery starting at $39 and available for all sizes and varieties of plants.
  • Select your delivery date and time at checkout.
  • Deliveries on Wednesdays and Fridays (Northern California) and Wednesdays, Fridays & Sundays (Southern California).

*Currently available in California only. Let us know if you’d like us to offer white glove delivery in your city!

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